Frequently Asked Questions (FAQ)

Who are you?
Glad to meet you! We are Essentials. Our mission is to give our customers access to high-quality products that make everyday life easier—all from one convenient place. We aim to offer reliable, innovative solutions that simplify your day-to-day activities, all at prices that bring you value without compromising quality.

What are the shipping and delivery times?

We ship directly from multiple warehouses as soon as the order is processed.

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery times to the US usually take 2-7 business days.

International Orders: Please allow 7-14 business days for delivery.

Please note, during times of high demand or special circumstances, shipments may experience slight delays. In these rare cases, we will contact you via email or phone to keep you informed.

How can I track my package?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's progress on the shipping carrier's website (e.g., UPS, FedEx) or a universal tracking site like 17track.net. Simply enter your tracking number for real-time updates!

What happens if the estimated delivery time has passed and I still haven’t received my order?
If your order has not arrived within the estimated delivery window, please reach out to us immediately. Provide your order number, and we’ll work quickly to check the status of your shipment and ensure it’s on its way to you. You can email us at myessentialswebstore@gmail.com or contact us through our Contact Us page.

What do I do if my product arrives damaged?
We’re sorry to hear that! If you receive a damaged product, please take a clear picture of the item and email it to us at myessentialswebstore@gmail.com within 48 hours of receiving your order. We’ll review the claim and arrange a replacement or refund as soon as possible.

If you have any other questions, feel free to get in touch with us. We’re always here to help!